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Advice, Help and Support

Get Help With Costs

Although treatment on the NHS is free at the point of delivery, there may still be some costs (for example, your journey to hospital). In certain circumstances, much or all of the cost can be reclaimed.

Click here to find out in full detail how to claim the money to which you may be entitled.

Arrange Sharps Disposal

Dealing with Community Sharps and Waste - find out how here.

St Helens Deafness Resource Centre

Find out more at:

Concerned about a child’s safety or welfare?

How to report a child safeguarding concern

Safeguarding Vulnerable Adults

How to report a concern

Choose and Book

When you and your GP agreed that you need an appointment with a specialist, Choose and Book shows your GP which hospitals or clinics are available for your treatment.

Your GP will discuss with you the appropriate options which are available for treating your medical condition.

Click here to visit the Choose and Book website

Stay Warm, Stay Well

St Helens Council – Warm Home Discount (Help Paying the Bills)

St Helens Council - Affordable Warmth Leaflet

St Helens Council - General advice – Keeping Warm

Fitness to Drive Regulations

The Driver & Vehicle Licensing Agency (DVLA) has amended the epilepsy and vision elements of the minimum medical standards for group two drivers (driving lorries and buses) in the UK. They have updated the form for Doctors reporting on patients' fitness to drive and their information leaflet about the requirements. Because the visual standards now require a higher level of response from Doctors, the DVLA advise GPs to refer patients requesting certification to Optometrists for the vision section of the assessment, unless the patient has either 6/6 vision uncorrected or 6/6 vision corrected and recent evidence of prescription strength.

The Mental Capacity Act

Find out more at:

Instructions Following Steroid Injections

After a steroid injection intended to relieve inflammation and pain:

  • It is common to experience more pain at the site of the injection over the next 1-2 days. This can be relieved by an ice-pack or pain killing tablets
  • If, a day or more after the injection, the site becomes painful, tender or hot, contact the surgery and explain the problem. On rare occasions an infection can follow a steroid injection
  • The benefit from the injection usually starts within a week
  • Do not perform heavy exercise for 48 hours after the steroid injection, but do move the injected joint as freely as you can
  • Do not rely upon the injected limb for very heavy exercise such as weight-lifting for at least two weeks after the injection, and then only resume such exercise very gradually
  • If you have any questions ask the doctor who gave you the injection
  • We do not normally give a second injection at the same site for three months

Glucose Tolerance Test - Procedural Guide

The oral glucose tolerance test (GTT) is the gold standard for the diagnosis of diabetes mellitus. 

Conducting a GTT in Adults
The patient should eat a normal diet (ie. >150g carbohydrate daily) for at least 3 days prior to the test, and undertake normal physical activity.
The patient will be required to fast for at least 12 hours immediately prior to the test. Water as required is permitted.

The Test

  1. The patient will have fasted for 12 hours, and on commencement a blood sample will be taken.
  2. The patient will then be required to consume a glucose drink before returning to the waiting area where they will be be required to seated for 2 hours without eating, drinking or smoking.
  3. After 2 hours a further blood sample will be taken to complete the test

The patient will be requested to phone for their test result after a week. If the results are not “normal” then they will need to see the practice nurse.

Wheelchair and Mobility Advice

Using a wheelchair that suits your needs can give you the freedom to move around within your home and help you carry out everyday tasks. It can also give you a means of going out and enjoying more independence.

A powered scooter may also give you the opportunity to get out and about locally, giving you the independence to do things such as visit local shops. 

For more information on the range of services available and details of your local wheelchair centre, contact NHS 111 on 111.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website