How has Garswood Surgery been affected?
The practice is open. Our Clinical computer system has not been affected. When the Cyber threat first presented, a decision was made to shut down our internet connection as a precaution while investigations were undertaken. This caused some disruption on Friday afternoon however, our Health Informatics staff have worked hard over the weekend to ensure our systems are safe and we are pleased to report that we have been able to resume business as usual this am.
I already have a GP appointment booked. Will this still go ahead?
The practice is open and you can attend your appointment as normal.
Can I book an urgent or routine GP appointment?
The practice is open and continuing to take bookings as normal.
How have the phone systems been affected?
Our normal phone lines still work and you can call us on the usual number
Has my patient information been affected?
There is absolutely no evidence that patient data has been accessed or compromised.
How does this affect prescriptions and repeat prescriptions?
Prescription requesting and electronic prescriptions are not affected.
Have any patient records been lost?
There have been no reports of any patient records being affected. Patient records created before the cyber attack remain in place and any paper records that have been created since the incident started on Friday, May 12, will be added to the clinical system as quickly as possible.
I received treatment over the weekend - what will happen to my patient records?
Paper records will have been made at the hospitals and the Out of Hours Service and these will be transferred to your electronic patient records as quickly as possible. In the meantime, the hospitals will be able to fax paper records if we need to access information about your treatment.
What will happen to my test results?
There do not believe there will be any delays in receiving test results.
We are aware that there is a problem with the phone lines (patients sitting in queuing system are getting cut off). We have notified the IT department and they are working on resolving the matter as quickly as possible. We apologies of any inconvenience caused. If you are experiencing difficulties contacting us by phone, please feel free to call into the surgery and we can deal with your query.
Emergency Dental Care
In-Hours Urgent Care
- Patients should firstly contact their own dentist, if the practice is closed a message should tell the patient how they can access the urgent care treatment arrangements put in place by them.
- If the patient doesn’t have a dentist, they should contact the Triage/Helpline service on 0161 476 9651 (9.00am to 9.30pm)
Out of Hours Urgent Care
- Patients should contact the Triage/Helpline on 0161 476 9651 (9.00am to 9.30pm)
Baby Weighing (24.10.16)
Please note that as from Monday 14th November 2016, the baby weighing clinic will be held on alternative Mondays from 1.30pm-3.30pm.
Closures for Staff Training
Please note that the surgery will be closed on the following date for Staff Training:
Thursday 16th February 2017
Thursday 23rd March 2017
Wednesday 26th April 2017
Wednesday 24th May 2017
Thursday 26th June 2017
Thursday 27th July 2017
Wednesday 27th September 2017
Wednesday 25th October 2017
Thursday 23rd November 2017
Friends and Family Test
Please help us to improve our service by giving us feedback via the below link. All responses are anonymous. Thank you.
Find out more about why the Friends & Family Test is important in this short NHS video.
Garswood Surgery Charity Fundraising
On Friday 30 September 2016 we held a bake sale for MacMillan and a tombola to raise money for the Wool Fund.
Many thanks to everyone for baking, donating, eating and supporting!
Recent changes to the GP contract mean that all patients in England, including children, will benefit from having a named, accountable doctor who will be responsible for coordinating their care. We have allocated all our patients a “Named GP”. At this time you have been allocated to your registered GP however you can request to be allocated to any of the GP Partners.
Please note, patients who were formerly registered to Dr White have been allocated to Dr Lawson.
- You can still talk to any of our clinicians, not just your Named GP.
- You can still have appointments with any of our clinicians, not just your Named GP.
The frequently asked questions below answer most of the queries we have received in this regard.
Why have I been allocated a named GP?
The government believes, as we do, that continuity of care adds value to consultations and people with long term medical problems benefit from seeing the doctor who knows them best. We have always promoted continuity of care, especially for patients with long term complex medical problems.
Will having a named GP mean I will always be given a same day appointment with that doctor?
No. Having a name GP ensures an individual clinician has overall responsibility for the care and support our practice provides to you but it does not imply that doctor’s personal availability or mean that you will have any reduction in the time you may have to wait for an appointment.
Will the quality of my care be affected if I don’t see my named GP?
No. The clinicians make comprehensive notes in your medical record about every consultation they have with you. If you need to see a different doctor your full medical records will always be readily available including any correspondence, test results and medication issues so, in reality, there is sufficient information available in your records to ensure that any of our clinicians can care for you appropriately without any compromise in the standard of care provided.
Do I need to take any action?
You do not need to take any further action, but if you have any questions or wish to specify a GP partner as your named GP please note that our telephone lines are very busy and we cannot discuss this over the phone. Just let us know next time you visit the practice or email us at Garswood.firstname.lastname@example.org,
Non-emergency patient transport
Blackpool Clinical Commissioning group are currently in the process of preparing the next contract for non-emergency patient transport in the north west and they would like to hear your views about how the service could be improved.
If you are interested in having your views considered the commissioners have provided a short on-line survey where you can share your views as part of their consultative process. Click here to access the survey .
Looking to stop smoking?
Smokefree St Helens is pleased to provide a new drop-in session offering St Helens residents/workers support to help them to quit or reduce their smoking. Open 6 days per week Monday – Friday 11 -1pm, and Saturday 10-12, these new sessions are based in Unit 12, St Mary’s Indoor Market which can be located by entering the market near to B&M’s. A private area has been sectioned off within the stall to ensure confidentiality.
Click here to see other Stop Smoking Support sessions available throughout St Helens
The NHS Summary Care Record
Every household in England is receiving the leaflet ‘Better Information means better care leaflet’ during January. The leaflet helps to support us in raising awareness amongst patients about how their information is used for purposes beyond their direct care, including for the care.data programme. We thought you might find it helpful if we provided an update on progress, and reminded you about a number of resources that are available to support GP practices and patients. CLICK HERE to read more
For further information on Care.Data and Summary Care Records, including how to opt out, see the Further Information menu on the right.
We have been made aware of a ‘spam-type’ email that has been sent to some patients in St Helens which is informing them of a Cancer Type Diagnosis. The e-mails appear to becoming from the National Institute of Clinical Excellence (NICE).
We have been assured that these are not legitimate e-mails and NICE are aware of this and are currently investigating.
Click here to view the latest information from NICE about this issue.
Choose Well Campaign
A&E attendance from June 2011 to May 2012 was over 17.6 million.
In an on-line survey carried out by the NHS over the summer, 77% of respondents said that people should start taking more responsibility for their health and self-treat common complaints so that GPs, nurses and hospital doctors can focus on helping people who really need care and treatment.
12% of people admitted to using A&E when they knew they didn’t need to - this represents a staggering 2,112,000 attendances that were wasted.
The Choose Well campaign aims to educate and inform people about the different NHS services available to them. It promotes self-care and the use of the high-street pharmacy to tackle common complaints such as coughs and colds, flu, stomach upsets and general aches and pains.
There is also advice and information about a range of common winter health complaints, including how long symptoms will last and how to relieve them, available from NHS Choices at www.nhs.uk it includes access to an easy to use symptom checker, a facility to allow people to search for local services and an interactive First Aid toolkit.
A mobile phone friendly web-link is also available at http://bit.ly/nhsnwQR
Quality Improvement in NHS Services
In recognition of the challenging financial situation that the NHS is facing, the Government has implemented a series of sweeping changes throughout the NHS with a view to making the service more efficient and cost effective.
Reducing Medicines Waste
Each year NHS Halton & St Helens spends around £60 million on medicines, however we know that at least £1.5 million worth of medicines each year are returned to chemists unused. These medicines cannot be re-used and are destroyed. Please ONLY order medication that you need and do not stockpile your medicines at home. If there are medicines on your repeat prescription that you no longer take please inform you doctor, practice nurse or chemist. Thank you.
Efficient and Effective Prescribing
You may find some of your regular medication is switched to a different product which will have exactly the same effect but will cost the NHS less. We will give you information about any changes. If you have any concerns please discuss with your GP, Practice Nurse or Pharmacist.
NEW online mental health resource
A new online mental health resource for people in Halton & St Helens was launched on World Mental Health Day (Wednesday 10th October 2012).
http://www.live-life-well.net has been specifically designed to help manage a person's own mental health and wellbeing. Designed by the Health Improvement Team in Halton & St Helens, this interactive website offers information on lifestyle and mental health, including:
- useful local contacts
- a self help section for depression, anxiety and sleep
- information on medication
- a useful resources section with lots of downloads
- information on suicide prevention
According to the Office for National Statistics Survey of Psychiatric Morbidity, 1 in 4 adults experience at least one diagnosable mental health problem in any one year with the most common being mixed anxiety and depression. This is echoed across Halton and St Helens as this is the most common reason for referral to mental health services throughout the boroughs.
Patient Text & Email Message Service
We now text patients who have given us their mobile numbers a confirmation of their appointment date and time when they book an appointment. Read more about our texting service here.
We never reveal confidential information in a text message. We provide a practice email address at Garswood.email@example.com and we offer online patient bookable appointments. If you have any suggestions about other things you would like to be able to access using this facility please let us know and we will consider your request
We offer online patient bookable appointments and our on-line repeat prescription ordering service allows patients access to our clinical system to view and order their actual repeat medicines via the internet.
In the patient waiting area we have installed a computer offering patients internet access to our Friends and Family Test survey, on-line booking of appointments, NHS Choices, the practice website, and on-line ordering of repeat prescriptions. This is a free of charge facility available to all patients. We are hoping in particular that patients who do not have computer access at home will use this facility to access the internet for health advice and information, book online appointments and order repeat medicines without the need to queue at reception. If you have any suggestions about other things you would like to be able to access using this facility please let us know and we will consider your request.
Self Check-in Service
We have introduced a self check in facility whereby patients can enter some basic information onto a touch screen to log their arrival for an appointment. The system has been well received and is helping to alleviate queues at the desk.
Practice E-Mail Service
We welcome your feedback and you can now e-mail any comments, compliments or complaints to us at Garswood.firstname.lastname@example.org
Although we can pass on a non-urgent message to a doctor please note we are unable to book appointments, deal with general clinical queries or repeat prescribing requests via the practice e-mail service. You can, however, use it to tell us about changes to your changes to your contact details such as a new mobile phone number or a change of address, etc. You can also use it to tell us if you need to cancel an appointment (please give as much notice as possible so that we can reallocate the appointment to another patient).
When e-mailing please ensure you provide us with your name and date of birth to help us identify you.
It is an abuse of NHS resources to use A & E as an alternative to booking a practice appointment. A & E and 999 services are for emergency and life threatening problems only.
Click here to read more about choosing NHS services appropriately.
Dr Parr now offers the contraceptive implant (Implanon). The implant is a small flexible rod that is placed just under the skin of the upper arm. It releases a progestogen hormone similar to the natural progesterone that women produce in their ovaries and works for up to three years. Click here to find out more .
Beating Cervical Cancer
Click here to download The HPV vaccination programme. (PDF file)