Garswood Patient Group
- Your Group, Your Voice
The surgery has an active patient group which
meets twice a year in June and December. We consult with our
patient group about the way we deliver our services and over the
years the group has contributed significantly to the introduction of
a number of positive changes for the practice. We are also members
of the National Association for Patient Participation (N.A.P.P).
N.A.P.P. regularly publish e-bulletins and newsletters which you can
access via their website
Everyone is welcome at our meetings. The date
of the next meeting will be posted here when confirmed.
Please note: The Patient Group Meeting is not a forum for individuals to raise personal issues. The
comments, concerns and complaints procedure should be used in such instances.
The minutes of our patient group meetings can
be accessed by visiting the links below (in reverse chronological
4 July 2012
7 December 2011
29 June 2011
1 December 2010
2 June 2010
18 August 2009
16 April 2008
Some of the more recent changes your patient group has been, or will be, involved in are:
We have recently implemented an easy to operate self check-in system which allows patients to book in for their appointment without needing to speak to a receptionist. This helped to alleviate queues at the reception desk and is proving popular with patients.
We have simplified our patient questionnaire which can be completed on-line. Paper copies of the questionnaire are also available in the waiting room. The Patient Questionnaire will be run throughout the year and the results will presented at the patient group meetings. Any comments, suggestions and ideas are discussed and may be used to drive service changes .
We have recently changed our practice clinical system to EMIS Web. This new system offers the facility to text patients when they have booked an appointment, It is also possible to remind patients when their appointment is due, send individual or group messages to patients to contact us or send out information about special clinics (eg, flu clinics). We have been offered the opportunity to have a free trial of the system during Oct - Dec 2012. If it proves a popular service we will discuss it with the group with a view to purchasing it as a permanent facility.
If you would like to be involved in helping us to shape our services to meet the needs of our patients please tell the receptionist and we will ensure you receive an invitation to our next meeting. Alternatively, you can
download (Word document -
download and print PDF alternative) and complete a form to register your interest in joining the group. Please return your completed form to us by handing it in at reception, posting it via internal or external mail or e-mail it to us at
Garswood Patient Survey for the period July
- November 2012 (inclusive)
We now offer the opportunity for patients to access our patient
survey all year round.
It is available on our website for completion online and paper
copies are also available at reception.
During the period Jul - Nov 2012 we received 190 completed surveys
and we wish to thank all who took the time and trouble to respond.
The results were collated, analysed and graphed and presented to our
patient group at a meeting held on 5 December 2012.
To view the results of our survey please
We have disregarded any positive comments to the questions and only
presented those comments where patients disagreed or strongly
disagreed to the various statements. Overall the group felt the
survey results were very positive.
We discussed our systems and processes in regard to how we organise
our meet and greet, telephone answering and appointments services.
The patient group did not believe that we needed to review our
systems in response to the survey, It was accepted that there would
always be pressure periods when there is higher demand for
appointments, unavoidable delays in telephone response times and
queues at the reception desk - particularly at times of staff or
doctor shortages, higher incidents of viral illnesses, etc.
Overall the group felt the practice manages its resources well and
that we provide a high quality, responsive service for our 4000+
We will however consider the responses, look at common themes and
where possible try to address some of these.
For example, we can report already that the car park is scheduled to
be re-marked and extra signage added to indicate and enforce no
parking/ disabled parking areas.
In an effort to improve confidentiality our landlord has agreed to
the installation of a rope and post queuing system in the waiting
area to help with problems of confidentiality at the front desk.
We will continue to consider ways in which we can improve our
service. Please remember that you can complete the survey more than