The surgery has an active patient group which meets twice a year in June and December. We consult with our patient group about the way we deliver our services and over the years the group has contributed significantly to the introduction of a number of positive changes for the practice. We are also members of the National Association for Patient Participation (N.A.P.P). N.A.P.P. regularly publish e-bulletins and newsletters which you can access via their website www.napp.org.uk.
Everyone is welcome at our meetings which are held at the surgery on first Wednesdays of June and December, 6:30pm – 8.00pm.
Please note: The Patient Group Meeting is not a forum for individuals to raise personal issues. The comments, concerns and complaints procedure should be used in such instances.
Some of the more recent changes your patient group has been, or will be, involved in are:
- We have recently implemented an easy to operate self check-in system which allows patients to book in for their appointment without needing to speak to a receptionist. This helped to alleviate queues at the reception desk and is proving popular with patients.
- We have simplified our patient questionnaire which can be completed on-line. Paper copies of the questionnaire are also available in the waiting room. The Patient Questionnaire will be run throughout the year and the results will presented at the patient group meetings. Any comments, suggestions and ideas are discussed and may be used to drive service changes .
- We now text patients who have given us their mobile numbers a confirmation of their appointment date and time when they book an appointment. Read more about our texting service here . We never reveal confidential information in a text message. We provide a practice email address at firstname.lastname@example.org and we offer online patient bookable appointments. If you have any suggestions about other things you would like to be able to access using this facility please let us know and we will consider your request
A full copy of our 2014/15 Local Patient Participation Report can be viewed here.
A full copy of our 2013/14 Local Patient Participation Report can be viewed here.
If you would like to be involved in helping us to shape our services to meet the needs of our patients please tell the receptionist and we will ensure you receive an invitation to our next meeting. Alternatively, you can download(Word document - download and print PDF alternative) and complete a form to register your interest in joining the group. Please return your completed form to us by handing it in at reception, posting it via internal or external mail or e-mail it to us at email@example.com.