We offer the opportunity for patients to access our patient survey all year round and we collate, analyse and graph the results twice per year in June and December. The results are presented to our patient group for their consideration and feedback.
The survey is available on our website for completion online. Paper copies and a dedicated posting box are also available at reception. Completed paper survey results and comments are manually added to the online survey by the Garswood staff before the survey results are downloaded and collated.
We wish to thank all who have taken the time and trouble to respond.
Your feedback is important to us and helps us to identify areas where patients may be experiencing problems. It also allows us to measure the magnitude of issues raised so that the patient group can consider issues in an informed manner and request us to consider changes to our internal systems to address these where this is possible. A recent example of this is where a number of patients consistently complained that they were experiencing difficulties getting through to the practice on the phone, in particular on Monday mornings. To address this we have taken on an extra member of staff to give us more telephone answering capacity. The last survey we conducted has far fewer negative comments in this regard. Another area is waiting room confidentiality issues. We have done much to address this and our survey results are demonstrating that this seems to be less of an issue.
Patient feedback 2017
Patient Feedback 2016
Recommending the surgery results - 2017
Recommending the Surgery Results - 2016
Recommending the Surgery Results - 2015