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Noticeboard

IMPORTANT NOTICE

Please note that the surgery will be closed from 12.30pm on Wednesday 23rd May 2018 for staff training. The surgery will reopen as usual from 8am on Thursday 24th May 2018.

Closure

Please note that the surgery is closed from 12.30pm on Wednesday 25th April 2018 for mandatory staff training.

The surgery will reopen as usual from 8am on Thursday 26th April 2018.

Need Urgent Dental Care?

If you need help with an urgent dental problem, call our helpline, available from 9am to 9:30pm everyday, including weekends and Bank Holidays.

0161 476 9651 (Local Rate)

Local dental providers offer NHS urgent dental clinics across Cheshire and Merseyside, with urgent appointments for patients who need urgent treatment, advice and support on dental queries or referral to other services.

The service is provided according to strict clinical criteri

a and when you call you'll be assessed by a member of our clinical team to make sure your problem come under either:

  • Trauma - this is usually caused by a blow to the face, a lost filling is not classed as a trauma.
  • Swelling of the face
  • Bleeding, uncontrolled, such as after an extraction
  • Pain that can't be controlled by pain relief medicines.

If you're given an appointment and your problem doesn't fit of the above, you'll still have to pay the NHS fee but may receive advice and not treatment.

Clinic times vary.and at busy times or when your local clinic's not available you may be offered an appointment at an alternative location.

Please not: this is an appointment only service - we do not operate a "drop in" service at any of our surgeries

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Patient Surveys 

We offer the opportunity for patients to access our patient survey all year round and we collate, analyse and graph the results twice per year in June and December. The results are presented to our patient group for their consideration and feedback.

The survey is available on our website for completion online. Paper copies and a dedicated posting box are also available at reception. Completed paper survey results and comments are manually added to the online survey by the Garswood staff before the survey results are downloaded and collated.

We wish to thank all who have taken the time and trouble to respond.

Your feedback is important to us and helps us to identify areas where patients may be experiencing problems. It also allows us to measure the magnitude of issues raised so that the patient group can consider issues in an informed manner and request us to consider changes to our internal systems to address these where this is possible. A recent example of this is where a number of patients consistently complained that they were experiencing difficulties getting through to the practice on the phone, in particular on Monday mornings. To address this we have taken on an extra member of staff to give us more telephone answering capacity. The last survey we conducted has far fewer negative comments in this regard. Another area is waiting room confidentiality issues. We have done much to address this and our survey results are demonstrating that this seems to be less of an issue.

Patient Feedback

Patient Feedback 2018

Patient Feedback 2017

Patient Feedback 2016

Results

Recommending the surgery results - 2018

Recommending the surgery results - 2017

Recommending the Surgery Results - 2016

Recommending the Surgery Results - 2015

 
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