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Charity Get Together in aid of Age UK - read more

Patient Group Meeting

The next Patient Group meeting will be held at the surgery at 6:30 on Wednesday 6th December 2017. Everyone welcome.

This meeting provides an opportunity for patients to understand and influence the way we deliver services to patients.

Please note: The Patient Group Meeting is not a forum for individuals to raise personal issues. The Comments, Concerns and Complaints procedure should be followed in such instances.


Patient Surveys 

We offer the opportunity for patients to access our patient survey all year round and we collate, analyse and graph the results twice per year in June and December. The results are presented to our patient group for their consideration and feedback.

The survey is available on our website for completion online. Paper copies and a dedicated posting box are also available at reception. Completed paper survey results and comments are manually added to the online survey by the Garswood staff before the survey results are downloaded and collated.

We wish to thank all who have taken the time and trouble to respond.

Your feedback is important to us and helps us to identify areas where patients may be experiencing problems. It also allows us to measure the magnitude of issues raised so that the patient group can consider issues in an informed manner and request us to consider changes to our internal systems to address these where this is possible. A recent example of this is where a number of patients consistently complained that they were experiencing difficulties getting through to the practice on the phone, in particular on Monday mornings. To address this we have taken on an extra member of staff to give us more telephone answering capacity. The last survey we conducted has far fewer negative comments in this regard. Another area is waiting room confidentiality issues. We have done much to address this and our survey results are demonstrating that this seems to be less of an issue.

Patient Feedback

Patient Feedback 2017

Patient Feedback 2016


Recommending the surgery results - 2017

Recommending the Surgery Results - 2016

Recommending the Surgery Results - 2015

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