Garswood Surgery, Billinge Road, Garswood, Wigan, Lancashire, WN4 0XDTel: 01744 621670
The surgery has an active patient group which meets twice a year in June and December. We consult with our patient group about the way we deliver our services and over the years the group has contributed significantly to the introduction of a number of positive changes for the practice. We are also members of the National Association for Patient Participation (N.A.P.P). N.A.P.P. regularly publish e-bulletins and newsletters which you can access via their website www.napp.org.uk.
Everyone is welcome at our meetings which are held at the surgery on first Wednesdays of June and December, 6:30pm – 8.00pm.
Please note: The Patient Group Meeting is not a forum for individuals to raise personal issues. The comments, concerns and complaints procedure should be used in such instances.
A full copy of our 2014/15 Local Patient Participation Report can be viewed here.
A full copy of our 2013/14 Local Patient Participation Report can be viewed here.
If you would like to be involved in helping us to shape our services to meet the needs of our patients please tell the receptionist and we will ensure you receive an invitation to our next meeting. Alternatively, you can download(Word document - download and print PDF alternative) and complete a form to register your interest in joining the group. Please return your completed form to us by handing it in at reception, posting it via internal or external mail or e-mail it to us at firstname.lastname@example.org.
We offer the opportunity for patients to access our patient survey all year round and we collate, analyse and graph the results twice per year in June and December. The results are presented to our patient group for their consideration and feedback.
The survey is available on our website for completion online. Paper copies and a dedicated posting box are also available at reception. Completed paper survey results and comments are manually added to the online survey by the Garswood staff before the survey results are downloaded and collated.
We wish to thank all who have taken the time and trouble to respond.
Your feedback is important to us and helps us to identify areas where patients may be experiencing problems. It also allows us to measure the magnitude of issues raised so that the patient group can consider issues in an informed manner and request us to consider changes to our internal systems to address these where this is possible. A recent example of this is where a number of patients consistently complained that they were experiencing difficulties getting through to the practice on the phone, in particular on Monday mornings. To address this we have taken on an extra member of staff to give us more telephone answering capacity. The last survey we conducted has far fewer negative comments in this regard. Another area is waiting room confidentiality issues. We have done much to address this and our survey results are demonstrating that this seems to be less of an issue.
Patient Feedback 2016
Recommending the Surgery Results - 2016
Recommending the Surgery Results - 2015
The minutes of our patient group meetings can be accessed by visiting the links below (in reverse chronological order):
The National Institute for Clinical Excellence (NICE) are committed to involving professionals, patients, carers, service users and the public in the development of their guidance.
Every piece of NICE guidance and every quality standard is developed by an independent committee of people which includes those who provide, commission and use health and social care services. These consultations allow individuals and organisations to contribute to the development of their recommendations.
You can help shape the recommendations they make by joining one of their committees. Click here to learn more about the NICE ‘Get Involved’ initiative – please hyperlink to http://www.nice.org.uk/Get-Involved
Click here to read their Public Involvement Update - March 2015
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